We will help you organise great experience for…
- The organisers – we transform challenges into objectives and provide effective solutions
- The visitors – we organise best experience services
- we ensure safe and comfortable visitor flows at the venue
- we plan command and communications structure
- we organise transport, arrival and departure services
- we develop command and control system for precise delivery of the operating plan
- we organise services for various visitor groups
- we develop accreditation system to ensure efficient access control
- we set up project management office
- we implement delivery management system
- we ensure safe and comfortable visitor flows at the venue
- we ensure safety
- we organise comfortable ingress and egress
- we plan and provide all categories visitor services
- we set up management system to coordinate all processes
- we develop and implement appealing promotional concept
- we make competitions memorable by exciting entertainment
- we identify safe route structure and confirm the plan with the local authorities
- we place the services for participants in easy accessible locations
- we develop communications system to guarantee full control of the running track
- we set up comfortable ingress and effective egress from the venue
- we develop, sign-off and deliver security plans
Solutions
We provide best expert support on all stages of event delivery
Solutions
for effective event planning and delivery
PLANNING
TESTING
PROMOTION
MANAGEMENT
Result-driven project management system
PROJECT MANAGEMENT OFFICE
Development of the spectator's comfortable stay concept
SPECTATOR SERVICES
Team training and Infrastructure testing
OPERATIONAL READINESS
Creating an attractive image of the event to increase attendance
INFORMATIONAL PROMOTION
Setting up a coordination center and unified communications system
MANAGEMENT SYSTEM
Organising controlled and safe flows of spectators at the event
CROWD MANAGEMENT
Organisation of services
- Security
- Transport
- Accreditation
- Event servises
- Security
- Transport
- Accreditation
- Event servises
OPERATIONS MANAGEMENT
PROJECT MANAGEMENT OFFICE
Result-driven project management system
73
months of project management
Structured approach from initiation phase to implementation
- Formalise the final goal and the objectives at each stage
- Develop project road map and risk register
- Identify and implement efficient project management software
- Train the team
- Oversee the project delivery
- Organise and lead in cross-functional integration
- Manage changes in the project plan to minimise negative impact
- Provide regular progress reporting and the final report
- Capture lessons learnt and set up knowledge management
Result:
The event is delivered according to the plan that adapts to changing conditions
SPECTATOR SERVICES
Development of the spectator's comfortable stay concept
134
service points
High quality service defines the high quality event
- Develop services concept
- Develop, implement and audit services for spectators with special needs
- Organise spectator entertainment
- Deliver spectator services (lost&found, smoking areas, bicycle parkings, stroller and wheelchair storage, prayer rooms)
Result:
Spectators get outstanding experience through high quality services
OPERATIONAL READINESS
Team training and infrastructure testing
193
exercises, trainings and rehearsals
Verification of processes in conditions close to real
- Analyse C4i structure, existing policies and potential operational risks
- Checking the feasibility of a planned response procedures
- Deliver walkthroughs, tabletops, simulations and test events
- Develop training program and script
- Analyse the outcomes, provide readiness status report and recommendations for development of the structure and operational procedures
Result:
The event team is self-confident and knows how to respond to challenges
INFORMATIONAL PROMOTION
Creating an attractive image of the event to increase attendance
57 %
ticket sales increase
24 times more
users on website during the promotion period
Increase ticket sales and event value
- Analyse the event and the communication environment
- Create the image and corporate identity of the event
- Develop a plan and design concept for promotion
- Develop and promote websites and applications
- Place ads in the media, indoor and outdoor
- Carry out promotional and cross-promotional events
- Attract sponsors, partners and bloggers
Result:
Popular event
MANAGEMENT SYSTEM
Creating a coordination center and unified communications system
59
venues
6201
resolved incident
1503
users
Effective management and prompt transmission of information
- Develop management structure and communication matrix
- Set up comprehensive daily run sheet (DRS)
- Develop contact list and call sign system
- Train staff in effective operational communication
- Implement and coordinate the Emergency Management System
- Set up communications for quick emergency respons
Result:
Effective operations management at the event
CROWD MANAGEMENT
Organization of controlled and safe movement of spectators at the event
10 726 613
visitors
The best way for the spectator to enjoy the event
- Analyse the features of the event venue
- Plan routes and means for their implementation
- Organise staff training and infrastructure preparing
- Manage on the day - monitor the implementation of the plan, solve problems
- Develop event crowd management plan
- Organise specialised routes for client groups (including the Athletes Parade)
Result:
Impeccable spectator flows control
SECURITY SERVICES
Organization of a reliable security system at the event
2070
stewards
2328
law enforcement officers
Creating calm, keeping order
- Develop the event safety plan and have it approved by all stakeholders
- Develop security risk matrix and resolution procedures
- Develop relationships and interaction principles with the enforcement agencies
- Organise staff training and infrastructure preparing
- Coordinate security services at event-time
Result:
A safe environment maintaining the comfort of spectators and organisers
TRANSPORT SERVICES
Organisation of the transport system at the event
75
vehicles for client groups
Over 1000
public transport units
Over 12 000
parking spaces
Orderly and controlled traffic flow movement
- Plan the transport system
- Develop transport navigation and informational signage
- Develop accreditation and vehicle pass system
- Manage parking areas
- Control traffic flows during the event
- Provide specialised transport services
- Provide services “Arrivals and Departures” and “Transport Dispatch”
Result:
All event stakeholders receive well-coordinated high quality transport service
ACCREDITATION
Access rights and accreditation system
25
client groups
2328
issued accreditations
Accreditation - the main document of the event participant
- Develop event area zoning
- Develop the accreditation concept
- Organise data collection system
- Set up the accreditation centre
- Produce accreditation badges
- Accreditation issue resolution
- Collect venue attendance statistics
Result:
Each client group gets easy access to their services
EVENT FACILITY SERVICES
Organisation of centralised services
Related services for organising an event
CLEANING
- Prepare technical requirements
- Manage at the event and control the quality of work
TRANSPORT LOGISTICS
- Form the main delivery schedule
- Organise the work of helpers - loaders
- Organise import-export of goods
ACCOMMODATION OF CLIENT GROUPS
- Develop accommodation concept
- Calculate the capacity and bandwidth of services
- Сontrol the level of service
Result:
Clear organisation of invisible processes
Expertise
EXPO
Astana 2017
THE LONGEST
52
exercises
within the operational readiness programme
33
venues
Cross-stakeholder integration
3 960 000
visitors
Crowd management plan development and implementation
104
days non-stop
Operational management of EXPO-2017 venues
International Festival of Youth and Students
Sochi 2017
THE YOUNGEST
25 000
participants
Developed principles for operational services delivery
MIA
FSS
SSF
Effective collaboration with the enforcement agencies
VM
venue management
Operations management of the Festival
108
Incident resolution procedures
Risk analysis and mitigation
233
radios
Implemented structured communications system
2018 FIFA World Cup
MOSCOW, NIZHNIY NOVGOROD,
ROSTOV-ON-DON
THE MOST HOSPITABLE
3 500 000
visitors
4
Venues
2
Fan Festivals
Operations management
Cross-functional collaboration
Crowd management
Strategic planning
Staff training and testing
Operational management plan development
LAST MILE
Last Mile concept and operating plan development
11
Host cities
Federal readiness simulations
XXIX Winter Universiade 2019 in Krasnoyarsk
The Siberian
11
venues
Crowd management and visitor services expert support
2 350
athletes
Planning and organisation of the Athletes Parade
13
trainings
Audit and testing of readiness of staff, venues and infrastructure
320 000
visitors
Visitor an client services delivery principles
−40°C
cold
International Protocol Forum 2019
The most classic
65
speakers
500
participants
Access control
Client services allocation based on priority
Navigation
Comfort visitor experience on event planning and delivery
Communication
Created hospitable atmosphere
45 year anniversary of the BAM
Tynda
The Jubilee
6
venues
2/3
Tynda citizens
Coordination
Security and medical services
Access control
Accreditation zones planning and access control points
Security planning
Complex planning and security services delivery
Transport plan
City transport, vehicle and pedestrian routes planning
“Leningrad” band concert in Nizhniy Novgorod
The rocking
> 40 000
visitors
Last Mile operations centre
Structure, layout, FF&E planning, operational delivery
Radio network
Efficient system for information exchange for all operational stakeholders
Crowd management
Ensure and facilitate comfortable and safe visitor flows on the way to and from the concert
MIA
MES
EMS
Security Services full collaboration with enforcement agencies
Transport and logistics international forum “PRO// Dvizhenie. 1520”
The most transit
Access control
Accreditation zones planning and access control points
5 000
delegates
30 000
visitors
Operations Centre
Coordination and communication structure development and implementation
SECURITY PLAN
TRANSPORTATION PLAN
ICE HOCKEY CUP OF MAYOR OF MOSCOW 2019
The relaunched
12 233 348
viewers
Overall reach during promotion
New
TARGET AUDIENCE
exiting competition for the whole family
Rebranding
New logo, style and key images
> 240
times
more audience on site
57% ticket sales increase
from the previous event in 2018
New
ticketing programme
Match tickets instead of day tickets
Charity run “Reaching the goal”
The fastest
21
venues
18 000
visitors
Security Plan
Complex planning and delivery of security system for the event
MIA
MES
EMS
Security Services integration with enforcement agencies
Bump in and bump out
Security Services coordination on all phases
Operations Centre
Coordination and communication structure development and implementation
XXII Winter Olympic Games Sochi 2014
THE FIRST
1 200 000
visitors
Controlled and safe visitor flows
15
venues
Ensured and facilitated spectator services devlivery
5 800
volunteers
festive atmosphere for the visitors
VM
venue management
Full scope of operations management in the venues
MOC
main operations centre
Control and coordination of operational delivery, staff and infrastructure
First European Games
Baku 2015
THE HOTTEST
>100 000
visitors
Operational management of the opening an closing ceremonies
20 000
participants
Control over operational readiness and sport testing of the venue
VM
venue management
Complex management of the key venue
Mission
Best international experience to deliver outstanding events
Approach
EXPERIENCE
12 years of event operations management experience
INTEGRATION
We become part of the organiser's team to reach common success
FLEXIBILITY
We find cost-effective solutions and maintain high level of service
Team
DMITRY
BRUKHANOV
BRUKHANOV
Executive partner
Discussion’s over, let’s act
In major events from 2006:
- XXI Winter Olympic Games in Vancouver
- XXII Winter Olympic and Paralympic Games in Sochi
- EXPO 2017 in Astana
- WFYS 2017 in Sochi
- 2018 FIFA World Cup
- XXIX Winter Universiade 2019 in Krasnoyarsk
- 45th anniversary of BAM construction
- Hockey Cup of mayor of Moscow 2019
- Football match Russia - Cyprus
- “Leningrad” band concert
- Charity run “Reaching the goal”
- Transport and logistics international salon “PRO//Dvizhenie.Expo 2019”
- Transport and logistics international forum “PRO//Dvizhenie.1520”
- King Abdulaziz Camel Festival
ALEXEI
BOGATOV
BOGATOV
Executive partner
The harder the project the more exciting our work is
In major events from 2011:
- Innsbruck 2012 Youth Winter Olympic Games
- XXII Winter Olympic and Paralympic Games in Sochi
- EXPO 2017 in Astana
- WFYS 2017 in Sochi
- 2018 FIFA World Cup
- XXIX Winter Universiade 2019 in Krasnoyarsk
- 45th anniversary of BAM construction
- Hockey Cup of mayor of Moscow 2019
- Football match Russia - Cyprus
- “Leningrad” band concert
- Charity run “Reaching the goal”
- Transport and logistics international salon “PRO//Dvizhenie.Expo 2019”
- Transport and logistics international forum “PRO//Dvizhenie.1520”
- King Abdulaziz Camel Festival
- Lausanne 2020 Youth Winter Olympic Games
- Expo 2020 Dubai
KONSTANTIN
BORTNICHEK
BORTNICHEK
Executive partner
It’s definitely an interesting case…
In major events from 2012:
- XXII Winter Olympic and Paralympic Games in Sochi
- Baku 2015 European Games
- EXPO 2017 in Astana
- WFYS 2017 in Sochi
- 2018 FIFA World Cup
- XXIX Winter Universiade 2019 in Krasnoyarsk
- 45th anniversary of BAM construction
- Hockey Cup of mayor of Moscow 2019
- Football match Russia - Cyprus
- “Leningrad” band concert
- Charity run “Reaching the goal”
- Transport and logistics international salon “PRO//Dvizhenie.Expo 2019”
- Transport and logistics international forum “PRO//Dvizhenie.1520”
- King Abdulaziz Camel Festival
DMITRY
TUMANYAN
TUMANYAN
Сhief business
development officer
development officer
we want, we can, we will
In event IT since 2012:
- Spota – event management platform, co-founder, business development, 2019
- Hero – course providing application — co-founder, business development, 2021
- Swypler – sport forecasting platform — co-founder, strategic and marketing development 2016–2018 (sold)
- Youfit – fitness diary — founder, developer – 2016 (sold)
- Youpill — bads diary – founder, developer – 2016 (sold)
- Protocole – text convertor 2016 developer
IVAN
ZUBAREV
ZUBAREV
CEO
Couple of minuses don’t always make a plus
In major events from 2012:
- XXII Winter Olympic and Paralympic Games in Sochi
- WFYS 2017 in Sochi
- 2018 FIFA World Cup
- 2019 UEFA European Under-19 Championship qualification Russia vs Serbia
- XXIX Winter Universiade 2019 in Krasnoyarsk
- International Protocol Forum 2019
- 2019 1st Rhythmic Gymnastics Junior World Championships
- Hockey Cup of mayor of Moscow 2019
- Football match Russia - Cyprus
- “Leningrad” band concert
- Charity run “Reaching the goal”
- Transport and logistics international salon “PRO//Dvizhenie.Expo 2019”
- Transport and logistics international forum “PRO//Dvizhenie.1520”
ELENA
BORTNICHEK
BORTNICHEK
Strategic planning expert
If you need to be saved we can definitely help
In major events from 2004:
- 2006 FIFA World Cup
- Champions League finals 2006-2008 (on the sponsor’s side)
- XXII Winter Olympic and Paralympic Games in Sochi
- Hockey Cup of mayor of Moscow 2019
- Football match Russia - Cyprus
- “Leningrad” band concert
- Charity run “Reaching the goal”
MARIA
DRUZHBINA
DRUZHBINA
Marketing and brand manager
This scene was a split second longer in the previous version
In events from 2018:
- 2018 FIFA World Cup
- Hockey Cup of Mayor of Moscow 2019
- 2019 UEFA European Under-19 Championship qualification Russia vs Serbia
- “Leningrad” band concert
- Charity run “Reaching the goal”
MAXIM
LAPTEV
LAPTEV
Expert
Tell me that I’m wrong and I’ll tell you who you are
In events from 2010:
- XXII Winter Olympic and Paralympic Games in Sochi
- 2018 FIFA World Cup
- XXIX Winter Universiade 2019 in Krasnoyarsk
- 45th anniversary of BAM construction
- Hockey Cup of mayor of Moscow 2019
- Football match Russia - Cyprus
- “Leningrad” band concert
- Charity run “Reaching the goal”
- Transport and logistics international salon “PRO//Dvizhenie.Expo 2019”
- Transport and logistics international forum “PRO//Dvizhenie.1520”
- King Abdulaziz Camel Festival
ILYA
USHENIN
USHENIN
Expert
In events we don’t have problems, we have only objectives
In events from 2011:
- XXII Winter Olympic and Paralympic Games in Sochi
- EXPO 2017 in Astana
- WFYS 2017 in Sochi
- 2018 FIFA World Cup
- XXIX Winter Universiade 2019 in Krasnoyarsk
- Football match Russia - Cyprus
- “Leningrad” band concert
- Charity run “Reaching the goal”
- Hockey Cup of mayor of Moscow 2019
- Transport and logistics international salon “PRO//Dvizhenie.Expo 2019”
- Transport and logistics international forum “PRO//Dvizhenie.1520” PRO
SLAVA
KOVALEV
KOVALEV
Expert
Why is it always Slava?
In events from 2015:
- 2018 FIFA World Cup
- XXIX Winter Universiade 2019 in Krasnoyarsk
- Charity run “Reaching the goal”
- Transport and logistics international salon “PRO//Dvizhenie.Expo 2019”
- Transport and logistics international forum “PRO//Dvizhenie.1520”
- King Abdulaziz Camel Festival
ARTEM
BASOV
BASOV
Expert
You never get a second chance to make a first impression
In events from 2017:
- EXPO 2017 in Astana
- 2018 FIFA World Cup
- XXIX Winter Universiade 2019 in Krasnoyarsk
- Charity run “Reaching the goal”
- Transport and logistics international salon “PRO//Dvizhenie.Expo 2019”
- Transport and logistics international forum “PRO//Dvizhenie.1520”
- King Abdulaziz Camel Festival
MARIA
TOLMATSKAYA
TOLMATSKAYA
Expert
The one afraid of taking responsibility should never make any decisions
In events from 2013:
- XXII Winter Olympic and Paralympic Games in Sochi
- 2018 FIFA World Cup
- XXIX Winter Universiade 2019 in Krasnoyarsk
- International Protocol Forum 2019
- 2019 1st Rhythmic Gymnastics Junior World Championships
- Transport and logistics international salon “PRO//Dvizhenie.Expo 2019”
- Transport and logistics international forum “PRO//Dvizhenie.1520”
- King Abdulaziz Camel Festival
MARIA
KARAKOZIDI
KARAKOZIDI
Expert
Well if you look at the big picture
In events from 2014:
- XXII Winter Olympic and Paralympic Games in Sochi
- EXPO 2017 in Astana
- WFYS 2017 in Sochi
- 2018 FIFA World Cup
- XXIX Winter Universiade 2019 in Krasnoyarsk
- King Abdulaziz Camel Festival
Honours
Order of Friendship
Medals and Letters of appreciation from the President of the Russian Federation and the Chairman of the Russian Federation Government
Letters of appreciation from the heads of Organising Committees of major international events
BISPO AWARDS 2019
Medal of the Order of Merit for the Motherland
Letters of appreciation and Merit Diploma from the Minister of Sport and the Ministry of Internal Affairs of the Russian Federation
Letters of appreciation from the regional governments of the Russian Federation and Austria
Contacts
25-6 Barklaya st., Moscow, Russian Federation, 121087
KONSTANTIN BORTNICHEK,
Executive partner
If I didn’t take your call, please send us an e-mail with your contact details and we’ll call you back.